09 PROMOTION, ADVERTISING, SALES AND MARKETING POLICY H E A L T H Y L I V I N G P O L I C Y The Company has developed and follows its own policy for promotion, adver tising, sales and marketing of its products. The distributor(s) should implement such policy. Under no circumstances, distributor(s) are allowed to alter or formulate policies. However, distributors are encouraged to provide inputs and suggestions for the Company's consideration. Company does not allow its products to be stored, displayed or sold in wholesale or retail outlets. Each distributor is expected to repor t such instances, whenever it comes to their notice along with a note indicating the person/distributor responsible for and the circumstances behind such instance. Sale and purchase of the Company's products amongst distributors and staff of the Company is not permissible. Upon detection of such instances, strict action shall be taken against the persons involved. Sale of products at price(s) and in packages other than the one determined and implemented by the Company is strictly prohibited. Acts of sale of products at price(s) other than the prescribed price for competing with other distributors or otherwise shall be seriously viewed; in such cases Company may terminate distributorship of the person(s) found responsible for such act and forfeit their bonus entitlement/arrears. Distributors are not allowed to carry out their own promotions unless they have written approval from the Company for the same. The Company designs, prints, publishes and circulates product information, plan and vision related literature for marketing and sales of its products. Distributors are not allowed to deviate there from. (b) the delivery date of goods or services; Under special circumstances, the Company may allow distributor(s) to create customised literature and/or advertisement. However, for this purpose, interested distributor(s) shall have to submit a detailed plan in advance to the Company for its approval. Unless written approval is given by the Company, none can digress from the form and content of the Company's literature/policy for promotion, marketing and sales. On expiry or termination of distributorship, the distributor shall remove and discontinue the use of all Company signs, logo and/or any other representations and shall not use any name, signs, label, stationery, product name, copyrights, designs and/or any printed material related to any of the Company's products. If the above condition is violated, the Company in its discretion may take legal recourse against the errant distributors. The distributor shall provide the following details to the consumer upon sale of products by the distributor (a) the name of the purchaser and seller ; (d) warranty of the goods and exchange / replacement of goods in case of defect. In case the distributor is selling or offering for sale products on an e-commerce platform/marketplace, the distributor must take prior written consent from the Company in order to under take such activities. (c) procedures for returning the goods; and Buy Back Policy The Company provides a Buy Back Policy to the distributors who wish to resign from his/her distributorship and return any Healthy Living products that are in good condition, useable, resaleable, restock-able, unopened, unaltered and must have a shelf life of at least four months. The Buy Back Policy is designed to impose upon the sponsor and the Company – the obligation to ensure that the distributor is buying products wisely. If the distributor resigns within 30 days from the purchase of the products, Healthy Living, shall provide a full refund for the products to the distributor after deducting bonus paid (if any) and reversing the PV on the products (if any). If the distributor resigns from his/her distributorship after the expiry of 30 days from the date of purchase of products from Healthy Living, the amount refunded against the products being returned will be equal to distributor cost of the products being returned, less total bonus paid out by the Company on the original purchase, less applicable taxes, less10% service charge. Product Return Policy In case of any dissatisfaction, manufacturing or packaging defect, customers/distributors can return/exchange the product. The customers/distributors must contact the distributor/Company from whom they had purchased the same, within 30 days from the date of purchase.They have to give a reason and return the said products along with the original customer order receipt copy/invoice. In such cases, it is the distributor's obligation to satisfy the customer’s need for money refund or replacements of products. Documents Required The distributor can then return these products, with original Invoice to the Company. The Company will replace these products free of cost or if the distributor does not want the same products, the Company will give a cash voucher (zero PV) of the same amount, which can be used by the distributor within 30 days for purchasing products of their choice. • Product Return Form • Copy of Invoice • Reason for return • Products to be returned
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